Lobster

RETURN POLICY

Our intention is to ensure our customers are 100% happy with their purchase.

Somersberry is pleased to offer a 30 day returns policy excluding sale items.

EXCHANGES

The easiest way to return an item for exchange is simply to post the item you no longer want back to us for a refund and simply repurchase the item you now would like on our site.

We do not cover the shipping costs of returning the item back to us.

DEFECTIVE ITEMS

Should you receive any item that is defective we will replace this immediately. Please contact our customer service department.

REFUNDS NOT ACCEPTED

• Products that have had tags removed, have been worn or washed.
• Garments where the packaging has been damaged that it would render the product unsaleable.
• Sale items

how to process a return

1. Please take a copy of the original invoice.
2. Please pack up your return and return to :

3. You will be refunded within 5 days of us receiving your return parcel.

All refunds are refunded to the original payment method.

DELIVERY INFORMATION: AUSTRALIA WIDE

Somersberry Clothing offers FREE Standard shipping for all Australian orders

AUSTRALIA POST, SENDLE OR FASTWAY depending on your area

Shipping times within Australia - STANDARD (FREE)

• Delivery times for standard shipping depend mostly on location and take 1 to 7 business days, sometimes a little longer to remote areas. All parcels are sent with full tracking information - details of which are sent with your dispatch confirmation. Deliveries are only made on weekdays.

Shipping times within Australia - EXPRESS ($15 FLAT RATE)

Delivery times for express delivery are typically 1-4 business days. Major metro areas are typically the next business day after dispatch.

All parcels are fully trackable - details are sent with your dispatch confirmation.

How do I track my parcel within Australia

Please click on the below link and enter your delivery tracking number.

http://auspost.com.au/track/track.html;

DELIVERY INFORMATION: INTERNATIONAL

NZ For any purchase, a flat rate of $20.00 applies.

USA & Canada; For any purchase, a flat rate of $25.00 applies.

UK; For any purchase, a flat rate of $30.00 applies

CUSTOMS

On the rare occasion customs may choose to delay individual shipments as a random security measure. Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following:

* Customers are liable for any relevant customs charges, duties or tariffs for their country.
* Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
* Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)

Shipping times Internationally

New Zealand 5-10 Working Days

Rest of the World 5-14 Working Days

How do I track my parcel Internationally?

Please contact our customer service team.

Our shirts are beautifully made and true to Australian size. Our long and short sleeve designs are a slim fit, not too tight, and tapered in all the right places. To make sure you get the fit you're looking for, we've got an easy to read sizing guide to ensure you get the right fit every time. 

We are all about quality and customer service so if you have a question about sizing or anything else just pop us an email and an actual Human being will contact you to help as we like to get it right the first time🌴🌴Delivery worldwide..Enough rambling.

Go to somersberryclothing@gmail.com and we'll get back to you!